Frequently Asked Questions

  1. Home
  2. Frequently Asked Questions
What are your working hours?
I am already getting home care services through Alberta Health Services. Can I get private physiotherapy services?
Do I need Physician’s referral for making appointment?
What do I need to do for taking Physiotherapy treatment after injury due to Motor Vehicle Accident?
Can I make an appointment to see Physiotherapist?
How to make an appointment for Physiotherapy consultation or follow-up visit?
I have extended health care benefits from private insurance companies, do you direct bill?
Do I have to pay for Physiotherapy services?
I do not have extended health care benefits or have only partial coverage. How can I make payment for physiotherapy services?
What documents do you need during first visit?

What are your working hours?

Monday to Friday: 4.30pm- 9.00pm
Saturday: 10.00am-5.00pm
Sunday: By Appointment Only

I am already getting home care services through Alberta Health Services. Can I get private physiotherapy services?

We do not receive funding from Alberta health services therefore we do not provide free services. If you are home bound for any reason and unable to access community Physiotherapy Clinics, then you could be eligible for Home Care Services offered by Alberta Health Services. You may check with Alberta health services and access those services. We also do not treat clients already seen by or eligible to get home care services through Alberta Health Services. However, if you want services over and above services offered by Alberta Health Services then we would be able to help you. If you still have any questions, feel free to contact us.

Do I need Physician’s referral for making appointment?

No. You can directly see your Physiotherapist anywhere within Canada. Legally physiotherapists are authorized to see directly and it is not mandatory to have Physician’s referral. Physiotherapists are listed primary health care provider, highly skilled and competent to do assessment, physiotherapy diagnosis and plan treatment program. If required, Physiotherapists can make appropriate referral to other healthcare providers after consulting with you, in your best interest.

What do I need to do for taking Physiotherapy treatment after injury due to Motor Vehicle Accident?

It is very simple! We need following information from you when you call us-

Name of your Motor vehicle insurance company

Date of Accident

Claim number: Claim number is provided by insurance company to their clients after accident claim registered with them. If you have been assigned adjuster, a person who is going to handle your claim throughout, then it becomes easy to contact them. When you come to our clinic with these above mentioned details, you fill up AB-1 form and Physiotherapist fill up AB-2 form and send it to insurance company. Meanwhile you can start with Physiotherapy treatment. For approved number of sessions, Physiotherapy assessment and treatment cost is completely covered by Insurance Company.

Can I make an appointment to see Physiotherapist?

Yes. We encourage making appointments so that we can provide you services at your convenience.

How to make an appointment for Physiotherapy consultation or follow-up visit?

To Book an Appointment

Call us at Tel: 587-712-9529

Email at info@questphysicaltherapy.ca  OR Book online

I have extended health care benefits from private insurance companies, do you direct bill?

Yes. We do direct bill physiotherapy services to most insurance companies. Call us directly at 780-699-7788 to check whether we direct bill to your insurance company or not.

Do I have to pay for Physiotherapy services?

If your services are covered under MVA claim, then your services will be funded by your motor vehicle insurance companies.

If your injuries are not motor vehicle accident related and also you do not have extended health care benefits, then you will have to privately.

We do not have government funding options.

I do not have extended health care benefits or have only partial coverage. How can I make payment for physiotherapy services?

If you have partial coverage of Physiotherapy services through your extended health care benefits then we can direct bill covered portion and rest will have to be paid by client by any of the following payment options like:

Credit card (MasterCard/Visa), Debit Card, Cash

What documents do you need during first visit?

Please keep your Photo ID card/ Driving license, extended health care benefit card. If you are under 18 years of age, your parents should be there at home along with you for consenting assessment and treatment recommendations.

Menu